Privacy Policy

Hello and welcome to Knox Pediatric Dentistry. Your privacy is of utmost importance to us, and we will never knowingly share or sell your personal information to anyone. To help you understand how we collect, use, and share your personal information, we are writing this Privacy Policy.

Throughout this and other pages, we have used the terms ‘we,’ ‘our,’ and ‘us.’ They refer to Knox Pediatric Dentistry. The terms ‘you’ and ‘your’ refer to the user of the Website. Please read this Privacy Policy thoroughly. Your continued usage of the Website constitutes your agreement.

If you do not agree, you may not use this Website.

Section 1 – Information We Collect

We may collect various types of information when you interact with our dental office, whether through our Website, by phone, or in person.

Personal Information
Name
Email Address
Phone Number
Date of Birth
Insurance Details
Emergency Contact Information

Health Information
Medical History
Dental Records
Treatment Plans
X-Rays and Diagnostic Images
Prescriptions

Website Usage Information

When you visit our Website, we may collect technical information, including:

IP Address
Browser Type
Operating System
Date and Time of Visit
Pages Viewed and Time Spent on the Website

We use Cookies and Web Beacons to enhance your experience on our Website. Cookies are small text files stored on your computer that help analyze your behavior. You may accept or reject Cookies. However, rejecting Cookies will limit certain functionalities. To learn more about Cookies, please visit https://allaboutcookies.org/. Web Beacons are 1×1 pixel images that gather information about a website’s visitors. They may be used in conjunction with or separately from Cookies.

Section 2 – How We Use Your Information

We use the information you provide to us for various purposes, including:

To schedule and confirm appointments
To provide comprehensive dental treatment and care
To communicate with you regarding your child’s dental health
To remind you of your appointments and important updates
To process insurance claims and payments
To maintain the quality of our services
To improve your experience on our Website
To comply with legal and regulatory requirements
To respond to inquiries or concerns

Section 3 – How We Share Your Personal Information

We will never sell or rent your personal information. We may share your information only in the following circumstances:

With Your Consent

We may share your personal information with third parties acting on our behalf. This is done after you have explicitly given your permission to do so.

With Other Medical Professionals

We may share your child’s health information with other dental or medical professionals involved in their care.

With Insurance Providers

We may share your information with dental insurance providers to process claims and coordinate payments.

With Legal Authorities

We may disclose or reveal your information with law enforcement authorities in response to a subpoena or court order.

Section 4 – Data Retention

We store your personal information in our database and retain it only for as long as necessary to fulfill the purposes explicitly outlined in this Privacy Policy or as required by law. This includes but is not limited to, maintaining records for legal, regulatory, or contractual obligations and for providing continuous and effective care. Once the purpose of storing your information has been completed and we no longer require it, we will securely delete it from our database. If it is not feasible for you to wait until the retention period expires, please reach out to us and we will accommodate you according to the applicable laws.

Section 5 – Your Rights Under Health Insurance Portability and Accountability Act (HIPAA)

Under the Health Insurance Portability and Accountability Act (HIPAA), you have specific rights as a parent/guardian of a patient. They include:

Right to Access: You may request copies of your child’s dental records.
Right to Amend: You may request corrections to your child’s dental records if you have accidentally submitted incorrect information.
Right to an Accounting of Disclosures: You can request a list of instances where we’ve shared your information for reasons other than treatment, payment, or healthcare operations.
Right to Request Restrictions: You may ask us not to share certain information, although we may not be able to accommodate all requests.
Right to Confidential Communications: You can request that we communicate with you in a specific way (e.g., via phone or email).
Right to File a Complaint: If you believe your rights have been violated, you can file a complaint with us or with the U.S. Department of Health and Human Services.

Section 6 – Data Security

We are committed to safeguarding your personal information and implement the necessary measures to do so. This includes implementing secure, password-protected electronic health record systems, encryption for sensitive data, staff training on patient privacy and security practices, and access controls and audit trails.

While we do everything possible to protect your personal details, no information is completely secure on the internet. Therefore, we will not be held responsible if you face damages due to the breach of your personal information—financial or otherwise.

Section 7 – Children’s Privacy

Due to the nature of our business, we store information about minors—i.e., children under the age of 18. We collect this information solely from the patient’s parent or guardian. It is used for the purposes explicitly mentioned in this Privacy Policy.

We will never knowingly collect information from a minor without the involvement of a parent or a guardian. If you have reason to believe that we collected information without your consent, please reach out to us so we can delete it.

Section 8 – Third Party Links

On this Website, you will see links to third parties. We have placed them for your convenience (e.g., a Google Maps link to our dental practice). Their placement does not necessarily mean our endorsement.

Those third-party links are governed by different privacy policies. Please read them before visiting. If you visit those links and incur damages, financial or otherwise, we will not be held responsible.

Section 9 – Changes to Our Privacy Policy

We reserve the right to modify a part of or the entire Privacy Policy at our sole discretion. Once the changes have been implemented, we will send you an email. Your continued usage of the Website after the changes have been implemented constitutes your agreement.

Section 10 – Contact Information

We aim to be as transparent as possible with our clients. Therefore, if you have any questions about our Privacy Policy, please send them to [email protected].

Happy Teeth, Happy Kids

It’s time to give your child the gift of a bright, happy smile. We specialize in making dental visits stress-free and fun-filled for kids. Book an appointment today to ensure your little one’s teeth grow strongly and healthily.